Take a ticket—then take your time.
Guests join by QR or link, see their status live, and arrive just in time.
The Customer Experience
Follow a typical customer journey from start to finish
Scan & Join
Customer scans QR code or visits link to join the queue
Get Digital Token
Receives instant confirmation with queue position and estimated wait time
Live Updates
Real-time notifications keep them informed of their progress
Your Turn
Notified when it's time to return - no more standing in line
Customer Experience Benefits
Simplicity : Scan the QR code to join the queue in 5 seconds
Flexibility : Check wait times and choose to join now or later. Chosen wait instead of endured wait.
Prioritization : Ability to prioritize customers with special needs or in emergency situations
Memorable experience : Creates a positive and lasting relationship with every visit through a simple, fluid and frictionless journey.
Smooth communication of delays : Clearly informs about expected waiting time, making the experience more organized and reassuring for the customer.
Precision of estimates : Improves the accuracy of delays through real-time occupancy tracking, for realistic and reliable waiting times.
Reduced perceived waiting : An informed customer is more tolerant: the perception of waiting often decreases when information is transparent—the feeling aligns with reality.
Transparency that inspires confidence : Eliminates doubt ("Very often, the perceived waiting time is higher than the actual one…") by providing clear and shared data.
Respect for customer time : Shows that the business values customers' time, which strengthens satisfaction and loyalty.
Sustainable competitive advantage : Companies that invest in customer experience outperform their competitors in retention, recommendation and revenue.
Simple Process
1
Step 1
Get your token via QR/link.
2
Step 2
Track progress with real‑time updates.
3
Step 3
It's your turn — come forward to be served.
Real-World Examples
Example 1
Busy barbers: quick joins and relaxed waits.
Example 2
Clinics: fewer crowded rooms, just‑in‑time arrival.
Example 3
Customer service desks: smooth, fair order.
Customer Concerns
"What about non-tech customers?"
Staff can issue paper tickets while customers follow progress on screens.
"Some guests don't use smartphones."
Provide a written/printed ticket and manage their place on the display.
"What if they wander too far?"
Reminders + countdown alerts bring them back on time.
Ready to improve your customer journey?
Create a seamless, stress-free experience for your customers.